[SYSTEM COMPLIANCE & LEGAL SPECIFICATION]
TERMS, PRIVACY & COMPLIANCE POLICIES
LAST_AUDITED: January 2026 | JURISDICTION: Kingdom of Spain & European Union (GDPR)
1. TERMS OF SERVICE & ASSET INTELLECTUAL PROPERTY
[SPEC_101]
These Terms of Service govern all visual engineering, graphic design deliverables, vector asset generation, and digital production services provided by HorizonCoreLabs, located at Calle Cisneros, 6, 28801 Alcalá de Henares, España.
1.1 Asset Ownership & License Transfer
Upon full settlement of invoice balances corresponding to a specific build or pipeline execution, HorizonCoreLabs transfers exclusive worldwide intellectual property rights for the generated graphic deliverables to the commissioning client. HorizonCoreLabs retains non-exclusive rights to store anonymized vector structural nodes for system testing and quality assurance benchmarking.
1.2 Technical Specifications & Revisions
Deliverables are audited against strict technical requirements (e.g., SVG node counts, CMYK FOGRA39 specifications, DPI limits). Revision passes are strictly bound to the scope defined during pipeline initiation. Modifications beyond agreed specifications will incur additional service units.
2. PRIVACY POLICY & DATA HANDLING (GDPR)
[GDPR_201]
In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), HorizonCoreLabs provides full transparency regarding processing of client data.
2.1 Data Controller Identification
- Controller Name: HorizonCoreLabs
- Physical Headquarters: Calle Cisneros, 6, 28801 Alcalá de Henares, España
- Data Protection Officer Email: [email protected]
- Telephone: +34 603 759 148
2.2 Purpose & Lawful Basis of Processing
We process client contact information, project specifications, and payment telemetry solely for contract execution, invoice issuance, and rendering customer service. Data is retained for the legally mandated period required by Spanish tax authorities (5 years for accounting audits).
2.3 User Rights
You hold full rights to access, rectify, restrict processing, request erasure, or demand data portability. Send formal requests to [email protected] with proof of identity. You also retain the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
3. COOKIE & TELEMETRY POLICY
[COOKIE_301]
HorizonCoreLabs utilizes minimal technical storage (cookies and HTML5 local storage) strictly required for session management, security verification, and preferences persistence.
KEY
hcl_qa_cookies_accepted
PURPOSE
Cookie Banner Dismissal
EXPIRATION
Persistent LocalStorage
4. REFUND & QUALITY ASSURANCE GUARANTEE
[QA_SLA_401]
We maintain a Zero Rendering Error SLA. If delivered visual assets fail to meet technical criteria established in the initial project brief (such as unflattened fonts, incorrect bleed margins, or corrupt vector paths), HorizonCoreLabs will rectify the error within 12 hours without cost.
If an irremediable technical flaw is verified by our automated QA test suite and cannot be corrected within SLA parameters, a 100% refund for that specific asset module will be issued immediately via our Stripe payment gateway.